Refund and Exchange Policy

At Fab Feltro, we take pride in crafting handmade products with love and care. Your satisfaction is our priority, and we want to ensure you have a smooth and happy experience with us.

Returns & Exchanges

As all our products are handmade and customized, we generally do not accept returns or exchanges unless:

  • The product arrives damaged
  • You receive an incorrect item

Important Guidelines

To be eligible for a return or exchange:

1. Notify Us Within 24 Hours

You must inform us within 24 hours of receiving the parcel. Please reach out to us via:

2. Unboxing Video is Mandatory

A clear, uninterrupted video of the parcel being opened is required. This video must:

  • Start by showing the sealed, unopened package
  • Be continuous, with no pauses or cuts
  • Clearly show the issue (damage or incorrect item)

This helps us verify and process your request quickly and fairly.

3. Return Shipping

If the return/exchange is accepted, we will provide instructions. In some cases, the return shipping cost may be borne by the customer.

Not Eligible for Return/Exchange

  • If the issue is reported after 24 hours
  • If the unboxing video is missing or edited
  • For minor variations in color, design, or size due to the handmade nature of the product