Refund and Exchange Policy

Fab Feltro aims to create and sell amazing high-quality products that bring joy during your special moments. This policy is purposefully written and intended to make it easy for anyone to understand and address any rationale issues with any of the orders placed.

Exchanges for Damaged Products

The contents of the packages we send out are worth the pride, so after a comprehensive analysis, we ship the items out. While we ensure that our products reach you in good condition, some forecasting on our part suggests that some products will inevitably arrive damaged. In order to process an exchange for a faulty product, you will need to inform us within 24 hours of your order.

No Refunds on Any Personalised and Custom Orders

The products we offer that are personalised and customisation-friendly are made very meticulously and are very jewel-based based on your needs. Owing to the fact that such items are made very specific to an individual, we would like to apologise and point out that such items cannot be returned or exchanged once personalised or customised. This rule is there to make sure that every product is kept unique and that it is the way the customer wants it.

Procedure for Requesting an Exchange

In the event that you seek an exchange on the basis of damage, please follow these steps upon seeking an exchange:

● Contact Us: You can email our customer service email at (sales@fabfeltro.com) or contact us via the contact form found on the website. In the email, state your order number, explain the damages and attach pictures supporting your descriptions of the damaged product. 

● Review and Response: When an appeal is made to us, we shall conduct a review of the elements which have been sent to us and issue a response within the shortest time possible. Injury to the product will be addressed, and a return will be assisted, followed by a replacement order.
 
● Replacement Provisions: We will arrange that in the course of our assessment of the damage, which items, if any, will need replacing. Do understand that this will be a replacement of the same design and embellishment of your previous order.


Customer Support 

If you have any inquiries or issues regarding the particulars of your order, if some have been placing more than just an order or if they have been having issues with our policy, any of our support staff will be more than happy to help you. We will attempt to provide a solution that meets your needs and try to resolve any issues you may have faced. If you require help with an exchange or have further questions regarding our policies, feel free to ask me. We aim to provide a high-quality service and ensure that each and every client’s experience at Fab Feltro meets their expectations.